Trackable

Once you get set up with PetFwd, you will receive a link that lists your pet's progress up to, and throughout, the import journey.

No need to spend hours ringing import agents or waiting for a response to emails.

Convenient

PetFwd will provide smart estimations of clearance time so that you can reunite with your furry friend as soon as possible.

No more sitting around at the airport wondering when your pet will be cleared through customs, or missing your pickup slot.

Safe

At PetFwd we only work with trusted and certified partners to make sure that your pet's trip to the UK holds up to the highest standards of care and attention.

Personal

If you need to contact us during your pet's journey, you can reach someone with knowledge of you and your pet within minutes through our live chat system or by phone.

1. Prepare for your pet's journey

Our platform provides a pre-departure checklist of documentation and vaccines necessary for your pet's journey.

2. We collect your pet

We send one of our trusted couriers with an IATA compliant travel crate to collect your pet from where you are and give them a first class ride to the airport.

3. Track your furry friend's progress

Real-time tracking of your pet's progress from your door to their destination, updated automatically.

4. Reunite with your pet

Either meet your pet at the airport as you clear customs, or we can arrange for first class transport for your pet to your door.

Are there any additional fees when using PetFwd?

There are no additional shipping or handling fees when using PetFwd.

What is the typical time from first contact to import?

It's typically possible to import pets with existing documentation within a month, and animals requiring additional documentation or vaccination within 3 months.

What countries can PetFwd import from?

We can help you import your pet to the UK from any country globally that is not subject to sanctions.

How will my pet travel?

Our goal is to make your pet's travel as comfortable and stress-free as possible. Coming into the UK all pets must travel in a heated, pressurised, cargo hold. If your animal is anxious, your vet can provide medication to lightly sedate them and reduce stress.